Order Processing

We process orders within 24 - 48 business hours. You will receive a confirmation when your order has shipped.

Free Local Delivery

We offer Free Local Delivery in Prince Edward County, Bay of Quinte and Kingston regions. Minimum order of $40.

Local Delivery orders are delivered within 2 - 5 business days.

Flat Rate Shipping

We offer Flat Rate Shipping of $10 for all orders. Available across Ontario.

Shipping usually takes 5 - 10 business days to arrive. 

We are not able to provide tracking on shipping at this time but we are working with our partner to provide this as soon as possible.

Please note that due to increased shipping demands across our shipping partners, Standard Shipping could be delayed by up to 14 days. We apologize for any inconveniences.

***DUE TO THE POSTAL STRIKE THERE MAY BE SOME DELAYS ON DELIVERYS THAT REQUIRE CANADA POST***

Free Local Pickup

Online ordering for local pickup is suspended at this time. We still offer outside service for those who are not able to come inside the store.

Click here to find out retail store directions.

Returns and Refunds Policy

Thank you for shopping at The County Cider Company.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

• The product was purchased in the last 30 days

• The product is in its original packaging

• The product isn't used or damaged

• You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

• By phone number: 613 476 4295

• By email: info@countycider.com

• By visiting this page on our website: https://www.countycider.com/contact-us

Send the product with its original packing and the receipt or proof of purchase, to:

17 Mcfarland Dr Picton ON, K0K 2T0

Shipping charges

Shipping charges incurred in connection with the return of a product are not refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can not be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone number: 613 476 4295

• By email: info@countycider.com

• By visiting our contact page